Verbal & non-verbal COMMUNICATION

Course Objectives :

Improve, develop and master your communication skills !

Course contents

  • Objectives and the importance of communication
  • Different perspectives
  • The importance of the words you choose
  • Intonation and non-verbal communication
  • Different types of people
  • First contact : « »You never get a second chance to make a good first impression »
  • Greetings in-person and by telephone
  • Active listening
  • Public speaking
  • Stress-management
  • Assertiveness – the ability to convey a difficult message without being passive or aggressive
Verbal and non verbal communication

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